Please - Don't be ill

I think we ought to start a petition up and get some changes made at the surgery.  Have you recently called them to arrange an appointment.  Well if you have you know exactly what I mean.  It was bad enough but not too bad  with the prescription line, although you can do this online (as long as you get a password and produce your passport) but now it's all numbers, lots of them and even when you think you have finished you are probably way out in the ether.  All this is probably when you don't feel too good either so you just get more and more frustrated.  Worse still is if you are not good on the telephone and hard of hearing.  The only way out of the roundabout, is, a visit to the surgery.

Another gripe is the entry system now, easy peasy when you are shown how but and a big but, fingers on a screen, fingers that have probably just wiped their nose, fingers of someone who is full of  germs and a screen that someone has probably been coughed on, sneezed on, well you get the picture.  Hardly a  healthy system of entry.

There seem to be loads of staff about, but service sometimes seems very slow in the back office and no welcoming receptionist on the front desk.  People complain about poor service, which is not good, especially considering we have such good doctors.  You can bet if the surgery advertised for someone just to take phone calls to make appointments, they would be inundated with applications. 


New technology is fabulous, in the right place, but this new telephone support/filtration system stinks and can creates even more stress for patients.  So, let's have a petition and let our doctors know that the new system is not working.